Refund policy

RETURN AND REFUND POLICY

Last updated: August 29, 2026

Due to food-safety requirements, all seasoning and other consumable product sales are final. We cannot accept returns or exchanges for products that have been opened, used, or delivered correctly as ordered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact Global Flavors Enterprise & Distribution within 7 days of delivery at gfedllc@gmail.com.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label

We will review the claim and, when approved, provide an appropriate replacement or refund. Please do not discard the product or packaging until we have completed our review.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us. We will assist where possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered to the address provided at checkout.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are nonrefundable unless the order was incorrect due to our error.

Customer Responsibility

Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Nothing in this policy limits any rights available to you under applicable law.

Contact

Global Flavors Enterprise & Distribution
Email: gfedllc@gmail.com
Telephone: (561) 946-9941